Training that could make your organisation more successful
We believe that our training enables participants to make an immediate impact when they return to the workplace.
Our training is tailored to your needs so we provide an initial free no obligation consultancy where we work with you to identify your priorities.
The training events are interesting, stimulating and memorable. They are up to date, cover the key aspects of the subject and include new ideas that really work. Most of training events last for half a day to minimise the time staff are away from the workplace.
Every event quality assured and is facilitated by a qualified learning and development trainer who is also an experienced leader and manager.
Participants receive a comprehensive handout that builds on the event and provides the underpinning knowledge for those undertaking for example a leadership and management qualification. The events are linked to relevant occupational standards.
An on line support service for three months after the training. Our training provides exceptional value for money.
Please click on the list of training events, or just browse through the information to find out more.
Leadership and management training
Managing individuals and teams
Understanding organisational culture
Introduction to presentation skills
Coaching and mentoring in the workplace
Personal and interpersonal and skills training
Gain and maintain employer involvement
Create employer focussed staff teams
Effective communication in the workplace
Positive interpersonal communications
Negotiating and influencing skills
Dealing with Abusive or Aggressive Behaviour
Managing Individuals and Teams
This is an overview of the ways to effectively manage individuals and the team, in a way that keeps the manager in control but delegates responsibility clearly to each member of staff. The management issues considered are:
- Setting clear requirements to the individual and the team
- Resource planning
- How to be visible
- Reviewing performance
- Dealing with performance issues
Team Building
Individuals must work together as a team for an organisation to be successful. This event guides participants through the process of creating and developing a team.
- The leadership qualities for effective team building
- Creating the right environment
- Team development
- Leadership strategies for effective team working
Motivating Others
The skill of motivating others can improve the performance of staff, improve morale and bring benefits to both the organisation and it’s customers. This event considers:
- A model for motivating others
- The factors affecting performance
- Understanding the needs of the individual
- Motivators at the workplace
- The leaders behaviour
Managing Change
Change in an organisation can be painful for those involved. This event examines the ways to manage the people issues of change effectively so that individuals remain motivated and the organisation can remain or become successful. Aspects of change considered are:
- The four types of change
- Human responses to change
- Factors inhibiting change
- Identifying the forces for and against change
- Planning change and implementing change
Running Team Meetings
Learn the ways to run meetings so that they are meaningful to the manager and the staff to ensure that the business moves forward. This event covers:
- The importance of team meetings
- Preparing for team meetings
- Chairing the meeting
- Minute taking
- Actions after the meeting
Organising Yourself
This half day event is designed to provide the new manager and supervisor with the skills to organise themselves in their new role and to meet the demands of the new job. The tools and techniques learnt will enable an immediate impact to made in their personal effectiveness. This event covers:
- A model for success
- Setting priorities
- Planning ahead
- Delegating skills
- Managing documentation and filing systems
Interview Techniques
Selecting the wrong person can be costly. This event provides the knowledge to interview and select the right person for a job vacancy. This event covers:
- An outline of the overall interview process
- Short listing applicants
- Preparing for the interviews and roles of interviewers
- Interviewing techniques and q uestioning techniques
- Recording interviewee responses
- Selecting the right people from the interview responses
Staff Appraisal Systems
An effective staff appraisal system can make a real difference to the performance of individuals and teams. This event provides a framework from which a company staff appraisal system can be devised and implemented and considers:
- Setting up a staff appraisal system
- Choosing the right documentation for your business
- Staff appraisals in action
- Conducting a performance review with staff
- Staff development
Customer Care
This event provides the tools and techniques to be competent in a range of customer initiated or business/organisation initiated situations to ensure the customer is satisfied with their experience with your business or organisation. Aspects of customer care covered are:
- What does customer service mean and why should we do it
- The key principles of customer care
- The dimensions of customer care
- The four things a customer wants
- The critical steps to successful customer care
Understanding Organisational Culture
This event is for the leader who wishes to explore the concept of organisational culture, and have the tools to identify and analyse the culture of an organisation or team. Once this has been undertaken, the changes needed to more effective can be planned.
- The definitions of organisational culture
- Ways to identify the underlying culture in an organisation
- Analysing the culture in an organisation
- Signs of a culture in trouble
- Prioritising the changes needed in an organisation
Introduction to Presentation Skills
This event provides the basic presentation skills knowledge for those who need to train or inform groups or individuals ensure that the training is meaningful, interesting and memorable. Skills explored include:
- Opportunities to plan learning sessions by creating simple aids, resources and skills
- The basic knowledge and skills required to work with groups and training groups or individuals
- Provides guidance to trainers delivering non-accredited courses as to how they can help participants evidence and test their learning
Personal Development Planning
Sustainable organisations need staff whose skills and knowledge are up to date. Managers need to support of each individual member in the team to plan and evidence their personal development. The training considers:
- Linking staff appraisals to personal development
- Personal development reflection and action planning
- Setting and reviewing personal goals
- How to encourage evidence building following training as measures of the outcomes of training.
Coaching and Mentoring in the Workplace
Learning takes place in the workplace as well as at formal training courses. This event will help those who need to mentor staff in their workplace in a way that will contribute to the individual’s personal development and learning. The event reviews:
- What is coaching
- How to be an effective coach
- Coaching to enhance performance
- Defining Learning outcomes
- Providing & Supporting Learning Opportunities
- Follow up
Gain and maintain employer involvement
This event is designed for training providers who need to work more closely with employers to ensure that the training provided meets their needs and maximises the learner’s progress. The event covers:
- Building rapport
- Discussion, negotiating and influencing skills
- Managing differences and conflict
- Achieving consensus
Create employer focussed staff teams
This event is designed for training providers whose staff need to work more closely together to ensure that on and off the training provided is coordinated and maximises the learner’s progress. The event considers:
- Building rapport
- Team development and maintenance
- Discussion, negotiating and influencing skills
- Managing differences and conflict
- Achieving consensus
Effective Communication in the Workplace
Effective communication is essential to the smooth running of any organisation. This event considers how communication in the workplace can be enhanced to improve the efficiency of the organisation. The topics examined are:
- The impact of effective communication
- What is effective and ineffective communication
- Verbal and non verbal communication
- Barriers to effective communication
Positive Interpersonal Communications
Portraying and maintaining a positive image to colleagues and others will enhance a working relationship. This event explores how we can consistentlymaintain this constructive approach in our day to day work. Topics considered:
- Self awareness
- Awareness of others
- Effective body language
- Building rapport
Negotiating and Influencing Skills
To negotiate with and to influence others is part of the daily working life if we are to work effectively with colleagues and those we work is partnership with. This event looks at the skills and processes needed to be effective negotiators and influencers and considers:
- The factors that contribute to effective negotiating and influencing
- The skills of an effective negotiator and influencer
- The negotiation and influencing process
Dealing with Abusive or Aggressive Behaviour
Dealing with someone who is abusive or aggressive is never pleasant or easy. However, to be aware of a potentially abusive or aggressive situation and to know how to respond in a positive way will help to defuse an unpleasant experience. This event considers:
- The reasons for aggression
- The signs of aggression
- Self awareness
- Ways to defuse abusive or aggressive behaviour
- Conducting a security audit
Professional Writing Skills
Communicating in writing at work effectively is not always easy and to be clear yet succinct needs a style that looks good and can be easily understood by the reader. This event covers:
- The pitfalls of written communication at work
- Writing memos
- Report writing
- Meeting minute taking and writing
- One to one coaching is also available for Word, Excel and e mail